The Office of Fair Trading has recently obtained a court order requiring the estate agent Foxtons to amend its terms of business with consumer landlords. Last year the High Court ruled that Foxtons' renewal commission terms were unfair and not transparent. This decision is important for businesses in many other industry sectors which sell their products and services to consumers. This is because it highlights that important terms, particularly those which may disadvantage consumers, must be clear, prominent and actively brought to consumers' attention.
If you have not reviewed your terms and conditions recently then I urge you to do so.
Posts
