The current economic climate underlines the need for businesses of all sizes to have positive cash flows.
Now is the time for terms and conditions of sale to be reviewed to ensure that the people that owe you money get the "hint" and are persuaded to pay up rather than abuse the credit terms that you have given them. There is a careful balance that needs to be observed between getting paid quickly and upsetting a customer so that they go elsewhere.
It is important that your terms and conditions are well written to protect the viability of your business. Good terms and conditions should contain, amongst other things, provisions for:
- charging interest on late payments (which could be as much 8.5% at today's rates)
- being able to recover reasonable administration fees to cover your credit control costs
- being able to recover your goods if the person who owes you money does not pay.
To back up these terms and conditions you need to have a robust credit control system with well worded reminder letters.
Legal recovery needs to be an act of last resort and terms and conditions need to be written so that a debtor has every incentive to pay what he owes within your credit terms. Experience tells me that customers will appreciate and respect you for being straight and firm in your resolve to recover money rightfully due to you as, after all, they are in business as well and facing similar challenges.
If you feel that your general terms and conditions of sale are not as effective as you would like then you should consider taking up Cleggs' initial assessment review for a fixed fee of £50 plus VAT. If after such assessment you decide to go ahead with our recommendations, then the initial fixed fee that you have paid will be credited against any further charges that we may make. Please contact me for full details of this offer.